Welcome to our FAQ section!
This is where we have compiled the most frequently asked questions by our clients before, during, and after our services. We understand the importance of clarity and information when making decisions about your home, and we're here to provide that clarity. If you have any other questions or concerns, please don’t hesitate to reach out. We are always here to assist.
1. How soon can we start my project once we decide to proceed?
Once we finalize the details and you're ready to go, we can schedule the project start date based on our current work lineup and the availability of materials. However, we always aim to commence as soon as possible.
2. Do I need to obtain any permits for the construction or renovation?
Typically, permits are required for most construction and remodeling tasks. Don’t worry, our team will guide you through the process and handle any necessary paperwork on your behalf.
3. Do you provide warranty on your work?
Absolutely! We stand behind our craftsmanship. Specific warranty details vary depending on the project, and we'll be sure to discuss this with you before we begin.
4. What kind of maintenance will my new deck or pergola require?
Maintenance often depends on the materials used. However, typically, decks and pergolas require periodic cleaning and, occasionally, sealing or staining. We'll provide detailed maintenance guidelines for any structure we install.
5. Can I choose specific brands or materials for my project?
Certainly! We always take our clients' preferences into account. If you have a specific brand or material in mind, let us know, and we’ll do our best to accommodate.
6. What steps do you take to ensure the safety of my family during construction?
Safety is our top priority. We ensure the construction site is safe and secure, keeping tools and materials away from accessible areas and cleaning up at the end of each workday. We also inform you of any potential hazards so you can take necessary precautions.
7. How do you handle unexpected issues or costs during the project?
Unforeseen issues can arise during renovations. If we encounter such a situation, we'll immediately inform you, discuss the issue, provide potential solutions, and adjust the plan accordingly, ensuring full transparency on any cost implications.
8. Who will oversee my project to ensure it's on track?
Every project has a dedicated project manager responsible for ensuring that everything goes smoothly and stays on schedule. They’ll be your primary point of contact throughout.
9. How do I care for my new stone repair or brickwork?
Stone and brick are durable, but they still require some care to maintain their appearance. We'll provide you with cleaning and maintenance guidelines specific to the materials we've used in your project.
10. Will my daily life be disrupted during the remodeling?
We understand the importance of your daily routine. While some disruption is inevitable, we always strive to minimize any inconvenience and will coordinate with you to work around your schedule.
11. Do you offer eco-friendly or sustainable remodeling options?
Yes, we're committed to green building practices and can offer sustainable and eco-friendly material options and construction methods.
12. What if I need changes after the project has started?
While we aim to finalize details before beginning, we understand that sometimes changes are necessary. Communicate your desired changes, and we’ll discuss how best to integrate them and any potential cost implications.
13. How do I prepare my home for the remodeling?
Before we start, it's a good idea to clear out the work area and any adjoining spaces. Depending on the project, we might also recommend covering furniture or moving certain items to ensure they remain undamaged.
14. Do you only work in Katy, Texas?
While Katy is our primary service area, we also work in nearby regions. If you're outside of Katy, just let us know, and we’ll discuss the feasibility of taking on your project.
15. How do you handle payments and costs?
Typically, we ask for an initial deposit to secure your project schedule, with subsequent payments structured based on project milestones. All payment terms will be clearly outlined in our contract.
16. What sets you apart from other remodeling companies?
With over 20 years of experience, our commitment to quality, punctuality, and unmatched customer service sets us apart. We listen to your needs, communicate clearly, and are dedicated to bringing your vision to life.
17. Can I see examples of previous projects similar to mine?
Certainly! We're proud of our work and can show you examples of previous projects that align with your vision to give you an idea of what to expect.
18. Do you handle plumbing and electrical work in-house?
Yes, we have a skilled team that can handle both plumbing and electrical work, ensuring seamless integration into your remodeling project.
19. Can you assist with design ideas and suggestions?
Of course! If you're unsure about design specifics, our team is here to provide suggestions and guidance to ensure the end result aligns with your vision and lifestyle.
20. What happens if there's an issue after the project is completed?
Your satisfaction is our primary concern. If any issues arise post-completion, reach out to us, and we'll address them promptly.